Refund Policy

We believe in the quality of our work and offer unlimited revisions within 14 calendar days of initial document delivery. Before requesting a refund, we strongly encourage all clients to take advantage of our revision policy. In our experience, most concerns can be fully resolved through the revision process.

Our goal is not simply to deliver a document — it is to deliver a document you are proud to submit to employers. We will work with you through as many revision rounds as needed within the revision window to achieve that goal.

Refunds are evaluated on a case-by-case basis and are subject to the conditions described in this policy. To be considered for a refund, the following general conditions must be met:

Your refund request must be submitted in writing to ammdcorbin@aol.com within 14 calendar days of receiving your initial document delivery.

You must have engaged in the revision process in good faith and provided specific, actionable feedback that we were unable to address satisfactorily.

The reason for the refund request must be related to the quality of the work delivered, not a change in personal circumstances (such as deciding not to pursue a job search, accepting an offer before project completion, or personal preference changes unrelated to quality).

Refund requests submitted after the 14-day revision window has closed will not be eligible for consideration.

The following services and circumstances are not eligible for refunds under any circumstances:

Completed Career Coaching Sessions: One-on-one coaching sessions that have been attended are non-refundable, as the service has been fully delivered. If you need to reschedule a coaching session, please notify us at least 24 hours in advance.

Rush Delivery Fees: The additional fee charged for expedited (24-48 hour) delivery is non-refundable once the rush delivery has been completed and documents have been delivered.

Services Based on Inaccurate Information: If the documents were created based on inaccurate, incomplete, or misleading information provided by you in the intake questionnaire, no refund will be issued. You are responsible for the accuracy of all information you provide.

Change of Mind: Refunds will not be issued simply because you have changed your mind about needing the service, found another provider, received a job offer, or decided to postpone your job search.

Partial Completion: If work has been substantially completed and delivered, full refunds are not available. Partial refunds may be considered at our sole discretion.

Pre-Work Cancellations: If you wish to cancel your order before we have begun work on your project (i.e., before your intake questionnaire has been reviewed and writing has commenced), you may be eligible for a full refund less any payment processing fees. Please contact us as soon as possible to request a pre-work cancellation.

In-Progress Cancellations: If work has already begun on your project (defined as when your writer has reviewed your intake questionnaire and commenced drafting), cancellation will result in a partial refund of up to 50% of the service fee paid, at our sole discretion, depending on the stage of completion.

Post-Delivery Cancellations: Once your completed documents have been delivered, cancellation requests are not accepted. Your project is considered complete upon delivery, and the revision policy applies.

To request a cancellation, contact us immediately at ammdcorbin@aol.com with the subject line "Cancellation Request – [Your Name]." Cancellation requests are processed during regular business hours (Monday–Friday, 9:00 AM–6:00 PM PST).

To initiate a refund request, please follow these steps:

Step 1 – Submit a Written Request: Email ammdcorbin@aol.com with the subject line "Refund Request – [Your Name]." Include your full name, the service(s) purchased, the date of purchase, and a detailed explanation of why you are requesting a refund.

Step 2 – Revision Attempt: We will contact you within 2 business days to discuss your concerns and offer to address them through an additional revision. We require that clients give us a fair opportunity to resolve the issue before a refund is processed.

Step 3 – Review and Decision: If the revision attempt does not resolve your concerns, we will review your request against our refund eligibility criteria. Our review process takes 5-7 business days.

Step 4 – Resolution: You will receive written notification of our decision. If a refund is approved, it will be processed using the original payment method within 5-10 business days of approval.

We reserve the right to deny refund requests that do not meet our eligibility criteria or where we determine, in our sole judgment, that the service was delivered as described and in accordance with the information provided.

We strongly encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first contacting us are considered a breach of this policy.

If you initiate a chargeback without first giving us the opportunity to resolve the issue, we reserve the right to dispute the chargeback with evidence of service delivery and these Terms. Approved chargebacks may result in termination of your account and refusal of future services.

We take fraudulent chargebacks seriously and will pursue all available legal remedies to recover amounts owed in cases of fraudulent or unjustified chargebacks.

Once a refund has been approved, please allow the following timeframes for processing:

Credit and Debit Cards: 5-10 business days for the refund to appear on your statement. Processing times vary by financial institution.

Other Payment Methods: Refund timelines for other payment methods will be communicated to you at the time of approval.

Please note that while we process refunds promptly upon approval, the time it takes for the refund to appear in your account is determined by your bank or payment processor and is outside our control.

We understand that exceptional circumstances can arise. In the event of a documented emergency or extenuating circumstance that prevented you from utilizing our services (such as a serious medical emergency or other documented hardship), we will review your situation with compassion and flexibility.

Please contact us directly to discuss your specific situation. We will make every reasonable effort to find a fair resolution, which may include a service credit, project extension, or partial refund, depending on the circumstances.

For all refund-related inquiries, cancellation requests, or billing questions, please contact us:

Clarity Resume Studio Amanda Corbin 1900 Oakdale Rd, APT 235 Modesto, CA 95355 Phone: 650-441-4261 Email: ammdcorbin@aol.com Business Hours: Monday–Friday, 9:00 AM–6:00 PM PST; Saturday, 10:00 AM–2:00 PM PST

We are committed to responding to all refund inquiries within 2 business days.